Answers to what people actually ask

Fill in the quote form, call, or text photos of the job. Most quotes come back the same day and always within 2 hours. Standard residential work we can price over the phone; commercial and builders cleans we prefer to walk the site.

Bond cleans, spring cleans, oven, tile and carpet work are quoted as fixed prices, so you know the number before we start. Regular house cleaning can be either. Commercial is scoped and quoted per site.

Not for regular cleaning. For bond cleans, deep cleans and builders cleans over $300 we ask for a small deposit to hold the date, which comes off the final invoice.

Bank transfer, card, or cash. Invoices are issued on completion with 7-day terms. Commercial accounts can be set up monthly.

For end of lease and one-off bookings, cancellations with less than 3 business days' notice incur a $120 fee, because the slot can't be refilled at short notice. Recurring house cleaning is more relaxed — 48 hours' notice and there's no charge.

No. Most of our regular clients are at work. We'll arrange a key safe, lockbox or smart-lock code. Every cleaner is police-checked and insured.

Yes — vacuums, mops, cloths, chemicals, ladders and machines. If you'd prefer we use your products for allergy or surface reasons, just leave them out.

On request, at no extra cost. We use plant-based, low-VOC products that are safe around kids, pets and asthma. Just tick the box when you book.

You'll get a two-hour arrival window the day before and a text when the team is on the way. We work Monday to Sunday, 24 hours.

Year round. For carpet work in the colder months we bring air movers so drying times stay in the 3–6 hour range.

Yes — we are fully insured with public liability cover and current workers compensation. Certificates of currency are available on request, which property managers and facilities teams ask for regularly.

Every one of them, before their first job. They're employed and trained by us, not subcontracted out to whoever is available.

Call within 7 days and we'll come back and fix it free. That's the whole guarantee — no forms, no argument. It's rare, and we'd rather fix it than lose you.

Tell us immediately. We're insured and we've never disputed a legitimate claim. We also photograph anything already damaged before we start, so there's no confusion later.

ABN 98 784 288 586. Every job gets a proper tax invoice, which matters if you're claiming a bond clean or running the cost through a business.

Our checklist is built from the exit condition reports ACT and Queanbeyan agents actually use. Agents across Canberra accept our invoices routinely.

Call within 7 days of the service with the report and we return free to fix anything on our checklist. We don't cover damage, gardens or things outside the agreed scope.

Most ACT and NSW leases require it, and agents usually want a receipt. Bundle it with the bond clean and it's cheaper, on one invoice.

We can, but it costs more and the result is compromised. Wherever possible, book us after the removalists have gone.