Terms of service

Quotes

Quotes are fixed and valid for 30 days, based on the information and photos you provide. If the property is materially different on arrival — significantly larger, or in far worse condition than described — we'll contact you with a revised price before starting. We never change a price mid-job without your say-so.

Bookings and access

You'll receive a two-hour arrival window and a message when the team is on the way. Please ensure safe access, running water and electricity. If we can't get in and can't reach you within 30 minutes, a lockout fee of 50% of the quoted price applies.

Cancellations

Cancellations made with less than 3 business days' notice will incur a $120 fee. We appreciate your understanding regarding our cancellation terms — a late cancellation means the slot can't be refilled.

Our guarantee

If you're not satisfied, contact us within 7 days of the clean and we'll return and re-clean the affected areas free of charge. After 7 days, additional charges will apply for return visits. The guarantee covers work in the agreed scope. It doesn't cover new mess made after we left, pre-existing damage, or items outside the quoted checklist.

End of lease cleaning

Our 7-day cleaning guarantee covers the cleaning checklist agreed at quote time. If your landlord or agent raises any cleaning concerns within 7 days of service, we'll return and rectify listed cleaning items free of charge. After 7 days, additional charges will apply for return visits. Carpet shampoo and steam cleaning and internal windows and tracks are included as standard; external windows and other additional services are quoted separately. Additional charges apply for furnished properties. Email confirmation is required to proceed with a booking. We can't guarantee bond return itself, which also depends on damage, gardens, rent arrears and other matters outside our control.

Payment

Invoices are issued on completion with 7-day terms unless otherwise agreed. We accept bank transfer, card and cash. Deposits may be required for jobs over $300 and are deducted from the final invoice. Commercial accounts can be arranged monthly.

Damage and liability

We are fully insured with public liability cover and current workers compensation. Report any damage within 2 hours so we can assess it promptly. We're not liable for pre-existing damage, wear and tear, or items that were already faulty, loose or unstable. Please secure valuables and fragile items before we arrive.

Health and safety

Our team won't work in unsafe conditions. This includes biohazards, pest infestations, unrestrained aggressive animals, or heights beyond safe ladder access. We'll discuss alternatives if we encounter any of these.

Contact

Questions about these terms: admin@cleaningsparksolutions.com.au or +61 432 889 445.